Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Operates a multi-line phone system.
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
Screens incoming calls as requested by managers.
Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
Notifies IT department of any problems with the phone system.
Updates and distributes dealership phone directory as needed.
Performs clerical duties as assigned.
Follows and abides by all company policies.
Follows procedure for time clocks and ensures is properly clocking in and out for work daily.
Maintains professional appearance and neat work area.