PARTS/SVC MANAGER

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Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

  1. Application Statement and Agreement

You will receive confirmation after we have received your application.


Qualifications

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.


Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.


Sitting

on a regular basis


Standing

on a regular basis


Walking

on a regular basis


Bending, twisting and/or stooping

on a regular basis


Kneeling and/or Squatting

on a regular basis


Lifting

25 lbs to 50 lbs

on a regular basis


Reaching and/or lifting overhead

on a regular basis


Climbing

stairs


Repetitive hand/finger movement

on a regular basis


Grasping/grabbing with hands

on a regular basis


Pushing and Pulling

on a regular basis


Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.


Job-Specific Expectations

Utilize and supervise an up to date and precise inventory management and control system, including the creation and evaluation of inventory reports.

Aid staff when circumstances require.

Oversee and train the parts and accessories personnel in all aspects of their job expectations to ensure productivity and job satisfaction.

Keep adequate quantities of stock to adequately meet demands and maintain good inventory turn ratios.

Adequately plan so the requirements and goals of the service department are achieved.

Examine and review stock orders to enable a swift moving and balanced inventory of parts and accessories.

Establish and manage a well organized, effectively functioning and congenial parts and accessories department.

Devise and implement standard procedures and measures for ordering, receiving, documenting in inventory, displaying, selling and restocking all merchandise.

Stay current with Parts & Accessories management by developing and maintaining the skills needed to use the appropriate computer systems, including creating and evaluating inventory reports.

Organize employees keep the parts and accessories department clean and efficient.

Prepare and present reports to the General Manager and Dealer Principal when asked.

Working together with the Dealer Principal and General Manager, devise appropriate monthly and annual goals for the Parts and Accessories department.

Meet budgeted expense and revenue goals.

Attend pertinent training as available to keep current with parts and acessories merchandising trends and inventory control issues.

Establish promotional and advertising campaigns for merchandise. Organize and carry out promotions to encourage new and existing customers to return to visit the dealership on a consistent basis.

Devise a plan to amplify return on investment of parts inventory.

Creatively work to increase the volume of Parts & Accessories sales.

Using appropriate procedures for management, faciltate the Parts & Accessories department to generate expected levels of gross and net profit.

Estimate the expected time for receipt of back ordered parts, be realistic and clearly convey the time required to the customer. Prevent high customer expectations if expectations are not likely to be met.

Whenever appropriate, draw attention to any new merchandise, specials, and sales. Suggest additional products to supplement the customer’s initial purchase.

Location: thousand oaks, CA
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