Lube Technician/Technician

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  1. Application Statement and Agreement

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The Service Technician is responsible for Performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. A technician is expected to perform quality work without direct or continual supervision and be able and willing to work on all work assigned to him.

ESSENTIAL DUTIES include the following, but not limited to and other duties may be assigned:

  • Receive repair from dispatcher on computer terminal and take vehicle to stall areas.
  • Perform work a outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
  • Communicate with Parts dept. to obtain needed parts. Inform SM and dispatcher if vehicle is down awaiting parts and pursue special ordering of parts, if appropriate.
  • Communicate requests for additional work and estimates to the SM using the RE terminal command.
  • Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or of repairs cannot be completed within the time promised.
  • Diagnose cause of any malfunction and perform repair, if authorized by the customer.
  • Document work performed on each vehicle on the repair order using the concern, cause, correction format. Tell the technician's story as clearly as possible on your terminal as this is what the customer will see and how the billing will be determined.
  • Road Test vehicles to quality check work performed as required, keeping in mind that customers' vehicles should not be used for personal errands and should not be operated illegally or unsafely. Seat belts must be worn at all times.
  • Supervise work of any inexperienced technicians as assigned and continually monitor status of each vehicle and inform the SM. Escalate "wait" jobs as much as possible. Monitor promised times and inform SM if  there will  be a  problem  meeting  a  promise  time as soon  as it becomes apparent.
  • Fix it right the first time! Perform road test, have customer complete the Diagnostic Questionnaire provided by dealership, check service history and factory technical information, talk directly to customer if necessary
    • Verbal and written communication skills
    • High School Diploma or equivalent
    • Knowledge of computers and relevant software applications
    • Knowledge of customer service principles and practices
    • Verbal and written communication skills
    • Professional personal presentation

4.  Save and tag parts if the job is under warranty or if requested by the customer.

5.  Examine the vehicle to determine if additional safety or service work is required.

MARGINAL DUTIES include the following. Other duties may be assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Key Competencies

•          Customer service orientation

•          Information management

•         Organizing and planning

•          Attention to detail

•          Initiative

•          Reliability

Communication skills

  • Write well using correct grammar and spelling

•          Communicate verbally with confidence and clarity

•          Ask effective questions

•          Listen actively and respond with empathy

•          Follow instructions properly

•          Understand and respond to non-verbal signals

Computer Skills

 

  • MS Word
  • Internet
  • Typing skills (min 45 WPM)
    • Schedule activities accurately
    • Complete tasks on time
    • Locate and collect information

•          Outlook

•          Excel

Work Management

•      Set priorities, plan and organize tasks

•      Find and use resources effectively

•       Pay attention to detail

Information Management

•      Organize information

•      Distribute information efficiently

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Continuous sitting and reaching

Repetitive keyboard use with use of one or both hands


Location: Westlake, CA
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